San Mateo Toyota, Lexus and Scion Service & Repair

4
Google

1
Google

Not a good experience. I had my front brakes done there only to have this horrible noise develop you can hear my care brakes one block down the road. Took it back only to have Chris tell me it was my back brakes not the front that were the problem. So I paid more money to fix my back brakes which were absolutely fine before he replaced them problem still there so the back brakes were not the problem now the noise is even louder, Chris did note that if the problem was still there that he would have to evaluate the problem to see if it was his fault of something else causing the problem, if something else I would need to pay again......hummmm I'm taking my car back to the dealer to correct the problem, sorry Chris you lost a good paying customer

Richard I'm sorry we did not satisfy you you with our service. I honestly do not remember talking to you after the rear brakes were replaced. We do warranty all our work. We replace the front brakes in Feb 2017 because of a pulsation problem. About 2 months later you said there was a squeel problem and it was found to be the rear brakes. There was lots of lining left so we first tried anti squeel compound (We did not charge you for this). This was end of March. Then we replaced the rear brakes in middle of June. Richard this is the first I heard that we are still having a noise from the rear brakes. I do not remember any conversation about this. I'm sorry if we let you down. We hate to loose a customer. Contact me and I will try to work this out with you. Chris

- C&T Automotive
5
DemandForce

C&T did follow-up work to replace cra Xbox ked brake hoses found in my last A-service...job we'll done!

4
DemandForce

CT is the best auto repair shop I have used. I have two other autos from different companies and find CT is themost dependable.

5
DemandForce

As usual Chris and Leslie provide exceptional service in caring for my '97 Rav4. They always properly advise me of maintenance needs and treat my car like their own baby!

5
DemandForce

Chris and team have been taking care of my Toyota's for over 20 years. Service, value and workmanship could not be any better.

5
DemandForce

Always to the point, never tries to sell you something you don't need. Very professional

5
DemandForce

Great service. Honest. Fair price

5
DemandForce

Chris is the best. Always follows up and very thorough.

5
DemandForce

Excellent

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